Returns & Refunds

Unworn, unwashed catalog items with tags still attached can be returned or exchanged within 14 days of delivery. We don't accept items that have been worn, washed, altered, or that come back with smoke, pet, or fragrance odors — we can't resell those, and neither would you want to receive them.

To start a return or exchange, email us at hello@flawlessfelons.com with your order number and what you'd like to do. We'll send return instructions and, for exchanges, hold your new size or color where we can.

Custom print and embroidery orders are made to your spec — your artwork, your garment, your placement — so they can't be returned or exchanged once production starts. That's the trade-off for something one-of-one.

We confirm the details (and, where relevant, a proof) with you before we produce anything, so you get a chance to catch issues up front. If your finished order has a production defect or doesn't match the approved proof, that's on us — see below.

If an item arrives damaged, defective, or isn't what you ordered — wrong size, wrong design, our error on a custom job — we'll replace it or refund it at no cost to you, including return shipping. Email hello@flawlessfelons.com within 14 days of delivery with your order number and a photo of the issue so we can make it right fast.

Once we receive and inspect a returned item, we'll email you to confirm the refund. Approved refunds go back to your original payment method, typically within 5–10 business days — the exact timing depends on your bank or card issuer.

Original shipping charges are non-refundable except where an item was defective or we made a mistake. Return shipping on a change-of-mind return is the customer's responsibility.

Not sure whether your order qualifies? Ask before you ship anything back — email hello@flawlessfelons.com or use the contact page. See also our shipping policy and terms of service.